Privacy Policy

BGC Bell Gardens Concrete respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you use our services or visit our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact information (phone number, email address, mailing address)
• Property address where services will be performed
• Payment information for billing purposes
• Project details and preferences

Automatic Information

• Website usage data (pages visited, time spent, browser type)
• IP address and device information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• To provide estimates and quotes for concrete services
• To schedule and complete your concrete project
• To process payments and maintain billing records
• To communicate with you about your project
• To send service reminders and maintenance tips
• To improve our services and customer experience
• To comply with legal obligations
• To send promotional offers and updates (with your consent)

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third parties who help us operate our business, such as payment processors, scheduling software, or accounting services. These parties are required to keep your information confidential.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: If our business is sold or merged with another company, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for other purposes with your explicit permission.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes physical, electronic, and administrative safeguards. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. This typically includes keeping records for warranty purposes, tax compliance, and legal requirements. Once your information is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content

You can control cookies through your browser settings. Disabling cookies may limit some features of our website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we have about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.
• Do Not Track: Some browsers have a Do Not Track feature. Our website does not currently respond to Do Not Track signals.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To exercise your CCPA rights, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.